Ordering Info

ITEM AVAILABILITY
All items found in our online store are in stock and ready to ship to you. When an item is completely out of stock, the item will be removed from our online store.
 
METHODS OF PAYMENT
We accept PayPal. That means all major credit cards are accepted for payment (Visa, MasterCard, American Express, and Discover).
 
SALES TAX
There is no sales tax charged for all orders outside of North Carolina. If you are a resident of the state of North Carolina, your order will be subject to 6.75% North Carolina State sales tax.
 
SHIPPING GUIDELINES
All domestic orders are shipped via USPS ground.  Orders are processed Monday through Friday excluding holidays.  Orders received on weekend days, holidays and after 1pm EST will begin processing the next business day.
 
International orders may incur customs fees. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs cost. It is your responsibility to verify the customs and duty charges and procedures in your country before placing your order.
 
IMPORTANT: If you refuse to pay charges levied by your country, you are responsible for the original shipping costs to you, as well as any duties, taxes, and/or customs charges. All International Sales are Final Sale.
 
TRACK YOUR ORDER
You will receive a shipping confirmation email with your tracking number once your order is shipped . Please allow 1 business day in order for our team to ship your purchases. *Orders placed after 1pm EST on Friday will be processed on the following Monday*.  For questions about your tracking your shipment, please email LilloBellaboutique@gmail.com
 
RETURN POLICY
We aim for 100% satisfaction with every purchase from LilloBella.com.  Domestic purchases may be returned or exchanged within 14 days from the date of purchase for a full refund.  A Return Authorization (RA)  is required for all returns.  RA are only issued via email for record keeping purposes.  (No Exceptions)  ALL RETURNED ITEMS MUST BE IN BRAND NEW CONDITION WITH NO ALTERATIONS, ODORS ( SWEAT, PERFUME, SMOKE, PETS, ETC.), and tags must be attached and free of defects.  Shipping charges are non-refundable. 
 
All items marked Clearance are final sale and non-refundable.  Items returned must have original box, tags intact and must be unworn.  If you receive an item that you believe to be defective, please email us immediately for a Return Authorization.
 
Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee. Returns are not accepted 30 days after the date of your receipt.
 
Note: International orders, Clearance Items, Jewellry and artisan items are not returnable.

REFUND INFORMATION: 
All refunds will be credited to the same credit card or PayPal account used for the original purchase. Please allow 1–2 weeks from the date we receive your return for your account to be credited. It could take 1–2 billing cycles for the credit to appear on your credit card statement.
 
 
EXCHANGE POLICY  
Standard Exchange—Once we receive your item for exchange, we will send your new item to you at no additional cost. As soon as we have shipped the item, you will receive an e-mail containing the tracking information.
Please Note: Your exchange item may be out of stock by the time your order is received. If your exchange is out of stock, a refund will be issued.
 
 
Please send all returns and exchanges to:
Returns Department
Lillo Bella
507 State Street
Greensboro, NC 27405
 
Securely package the return merchandise and receipt in the original box or envelope, and send back to the above address. We cannot be responsible for items lost in transit and any lost package claims must be made by you, the sender. For this reason, we recommend insuring your package.
 
GIFT WRAP
Gift box, wrap, bow, and personalized note card available upon request at no charge. Simply email us at LilloBellaBoutique@gmail.com after you have made your purchase to request this service.
 
 
PRIVACY POLICY
LilloBella.com is committed to protecting the privacy rights of our customers and all visitors to our website. We take this matter seriously, and have implemented many policies and procedures to insure that your personal information is handled with great respect.
 
EMAIL PRIVACY
In order to serve you better, LilloBella.com collects personal information when you create an account, join our Member list for email specials and updates, or make a purchase. We value your privacy by not selling or sharing this information in any way.
 
CREDIT CARD SECURITY
LilloBella.com has implemented a variety of security measures to maintain the safety of your Credit Card and personal information. Your sensitive information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied to you is protected by the security of PayPal technology and securely stored in the LilloBella.com database.
 
COOKIES
A cookie is a small piece of information sent by a website that is saved on your hard drive. The cookie holds information a site may need to personalize your experience and to gather website statistical data. This data is measure anonymously. Cookies do not capture your individual email address or any private information about you.
To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences.
 
SECURITY QUESTIONS
If you have any questions about the security of our website, please contact us at lillobellaboutique@gmail.com.